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Motor Dealers Association of Alberta
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Keys to Communication - October 22, 2024 For Receptionists

A one day seminar designed to equip your customer facing staff with the skills and strategies required to communicate effectively, handle conflict and learn the essentials for the ultimate in professionalism and customer service.

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A one-day workshop designed to support your team to deliver ‘Top Notch Customer Service ‘



When

October 22, 2024

9:00 AM - 4:00 PM
Location

Online 


The Importance of Good Communication

Your frontline team are the people your customers see and talk to first. They are the face and voice of your organization. In order to be successful you need every customer to be very satisfied and happy.
Some days you don’t have time to get it all done; or done as well as you would like. Some days you can’t find any staff. Some days the customers are not so friendly, the phones never stop and your computer isn’t computing.


What You'll Learn

Customer facing staff have to take all in stride and do the job day after day. This one-day workshop will your staff to become more efficient and able to maintain professionalism, even on the toughest days. We will discuss, role play and demonstrate the following:

  • Communication: A 2-way process
    • Communication pathway
    • The 7 C’s of effective communication
  • Defining Professionalism
    • Indicators of professionalism
  • Learning Styles
  • Active Listening
  • Phone Etiquette
    • Effective voice techniques
    • Create first impressions on the phone and in person


  • Managing Conflict
    • Give and receive feedback/information
    • Acquire assertiveness skills
  • Dealing with Angry Customers
  • Self-care




Who Should Attend?

Whether participants are veterans or new hires, this one-day workshop will deliver valuable information in an interactive, fun learning environment. Learning together for the day will help build a support network for advice and establish a sounding board.


Session Provided By





BGS has been presenting this seminar for many years receiving high accolades from course attendees and their employers. Experience, genuine enthusiasm, humour and old-fashioned hard work combined with BGS’ knowledge and expertise in corporate development in supporting workplace success.


Dealer Members:  $200 for first attendee and $175 for subsequent registrations.

Sign up today!