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MDA Virtual Receptionist Training – “Keys to Communication”
Receptionists have to take it all in stride and do the job day after day. This one day workshop will help them become more efficient and stay in control, even on the toughest days. We will discuss, role play and demonstrate the following: • Develop telephone professionalism and communication skills • Review telephone etiquette and basic telephone skills • Practice effective voice techniques • Create first impressions on the telephone and in person • Active listening to hear the real message • Give and receive feedback/information • Acquire assertiveness vs. […]
MDA Service Advisor Training – Virtual
Session Overview: All human relationships will have some element of conflict. Participants in this workshop will gain understanding about their style of conflict resolution which will help to identify the strengths and weaknesses of their approach and assist them to develop more effective methods to deal with conflict on the job. By way of interactive discussion and activities, participants will identify alternate strategies to add to their repertoire of conflict management tools. Outcomes: Through an energetic presentation, small group discussion and hands-on activities, participants will: Learn about managing hostility and […]
Professional Sales Training returns to the MDA Offerings
The Motors Dealers’ Association of Alberta is pleased to bring a host of new services to our members for 2022. Our alliance with Automotivaters enables us to offer a member-driven program to strengthen our dealers who need resources for staff recruitment, development, onboarding and best practices. Our Dealer Input Plan is agile and dynamic to adjust programs to the dealers’ needs and respond quickly to deliver those services. Who is Automotivaters? They are a Canadian-based training and consulting company with a global reach delivering the most current and relevant content […]
MDA-6 Bill of Sale & Lease Agreement
The MDA has partnered with Burke Group of Companies to supply our dealer members with an updated MDA-6 Bill of Sale and Lease Agreement which includes the updated Privacy Statement and Canada’s Anti-Spam Legislation (CASL). For dealers who laser print their own bill of sales, a PDF format can also be ordered. When purchasing either the printed or PDF Bill of Sale / Leasing Agreement, you will be required to sign off on the MDA Forms Access and Use Agreement before the product will be forwarded to you. Included with […]
DealerPILOT HR Alberta News
As you’ve heard, we are excited to be participating in the CADA 360 HR Automation webinar series which will continue for dealerships across the country in the fall. Be sure to watch your emails for the next Alberta session and remember to register early as there will be limited seating. Over the summer we are keeping an eye on legislative changes and industry news, especially the progression of Bill 2 in Alberta, and the impact that the Act to Make Alberta Open for Business may have on dealerships. Through the […]