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MDA Chairman, Garrett Scott extends an invitation to all MDA Dealer Members to participate in the annual Chairman’s Tour meetings, scheduled for September 21 – September 24, 2015 across the province. Starting in Grande Prairie, on the morning of September 21, Garrett Scott will be criss-crossing the province, meeting with dealer members along the way with MDA Vice Chairman, Darin Schotanus, and MDA President, Denis Ducharme. Meetings will be brief and will provide important updates on issues that the MDA is working on, on your behalf. This tour also provides […]
Receptionists have to take it all in stride and do the job day after day. This one day workshop will help them become more efficient and stay in control, even on the toughest days. We will discuss, role play and demonstrate the following: Develop telephone professionalism and communication skills Review telephone etiquette and basic telephone skills Practice effective voice techniques Create first impressions on the telephone and in person Active listening to hear the real message Give and receive feedback/information Acquire assertiveness vs. aggression Create strategy for win-win in confrontation […]
Do you find those monthly reports too detailed to be effective? This course is designed for those who use these reports on the job and need to decipher and analyze key information from them. Using ratio analysis and financial statement examples you will gain a better understanding of how to work with your own financial reports. Module 1: Reading and Preparing a Balance Sheet Explain what a balance sheet is. Define assets, liabilities, and owners equity. Prepare a balance sheet using a standard format. Calculate your personal net worth. Module […]
The MDA has recently received a few inquiries from dealerships that have received an invoice for a directory, publication or listing that they did not order or authorize. To file a complaint, please contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or visit their website at www.antifraudcentre.ca
Click the link below for a special video message from Rick Gauthier, President & CEO of the Canadian Automobile Dealers Association. On behalf of CADA Chairman Steve Chipman and Senior Vice President, Business Development and Finance – Dealer Services, iA-SAL, Alnoor Jiwani, Mr. Gauthier introduces the winners of the 2015 CADA Laureate program. Please click here.
Over the past several years, MDA member dealers have been challenged on the proper procedures to use in the collection of driver’s licence information from consumers requesting a test drive. In the past, the Office of the Information and Privacy Commissioner of Alberta would refer us to a decision that they had rendered regarding a rental vehicle firm’s handling of personal information. Over a year ago we requested that they prepare guidelines for dealerships on the collection, use and disclosure of licence information. Please inform all your sales and management […]