|The SAIT Automotive Management Certificate Program is offered in partnership with Motor Dealers' Association of Alberta. These tailor designed courses will provide you with practical skills that you can use in your day-to-day operations. Participants can complete 12 courses to earn a SAIT "Applied Management Certificate". Courses can be taken in any order but must be completed in 5 years.
The next course, "Performance Management" is scheduled for February 13 - 14, 2018 at SAIT in Calgary. Course information is as follows:
Managing the performance of your employees does not mean controlling, but rather helping those individuals to develop into the best employees they can be. The process managers use to do that includes: planning, monitoring, evaluating and training. The main tools used are progressive and performance reviews, goal setting and when needed, the process of progressive discipline (including dismissal). This course focuses on how you as the manager can use the newest techniques in your pursuit to assist your good employees to be better!
Module 1: Preparing for the Journey
- Define performance management.
- Asses the costs of poor performance management.
- Discover why they do or do not manage performance well.
- Describe the impact of performance management theory (Scientific Management, Behavioural Management, and Management by Objectives) on current performance management approaches.
- Anticipate the impact of the latest Motivational Theory.
Module 2: The Smooth Journey
- Create a 12 month Performance Management Schedule.
- Set employee objectives.
- Monitor performance and keep respectful, transparent, and legal documentation of all levels of accomplishment.
- Provide feedback that will help employees either stay on or get back on the road to success.
Module 3: Noting Milestones
- Hired based on style fit and not just technical fit by understanding how our traits orientation impacts hiring and performance management.
- Understand the ramification of a probationary period and use probationary periods well.
- Know how to write and present probationary and annual reviews for employees at various levels of accomplishment.
Module 4: Addressing Performance Problems: A Detour
- Analyze performance problems for possible cause, frequency, duration, and impact.
- Determine whether to endorse or address performance issues.
- Describe and try to bridge the gap between what is occurring and what is desired.
- Recognize early warning signs of serious discipline problems such as bullying, mobbing, or other types of harassment.
- Face and manage strong, difficult, or challenging employee responses, including intimidation, threats, emotional reactions, blame, excuse
Face and manage strong, difficult, or challenging employee responses, including intimidation, threats, emotional reactions, blame, excuse-making, righteous indignation, defensiveness, and outright ignoring by defusing anger, managing emotions, and terminating unproductive discussion.
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