Dealer concerns regarding the disconnection of recording devices in customer vehicles when vehicles are in for service or repair resulted in the MDA developing a policy informing consumers that recording devices in their vehicles would be disconnected.

There is no particular legislation which governs a dealer’s conduct with respect to disconnecting audio or visual recording devices in vehicles. Technically, Section 184 of the Criminal Code makes it an offence to record a private conversation (in other words, one that you are not part of) without the parties’ consent. However, in order to be guilty of that offence, the person recording the conversation needs to intend to make the recording of that specific conversation

We encourage our dealer members to add the following to their work orders and for signage in their service reception area.

Click here.