To: All MDA Member Dealers
I would like to take this opportunity to wish you all best wishes for the upcoming holiday season.
It has been an honour to serve as Chairman of the Motor Dealers’ Association of Alberta in 2014 and I look forward to continued service in 2015. As I reflect back on the Chairman's Tour, I was fortunate to meet a great number of excellent dealers and their staff.
The year passed quickly and we had great gains and an excellent convention for our MDA dealer members.
This communication has two important documents that will help you in your daily operations going forward.
The first is AMVIC Policies which outlines the guidelines investigators will be expected to abide by and will ultimately set the rules dealers must understand when dealing with AMVIC. It will identify the responsibility and actions expected on both sides to create a process to be followed that is professional and respectful to all parties. Included in this package is a checklist investigators will be using as a basis for interaction with our staff. We will know the process to better communicate what is required by knowing our rights.
The second document is the Policies and Procedures of the new MDA Legal Action Fund which has been established to represent all MDA members as per rooftop membership. We will now have a process to formally document any situations that affect all dealer members in the province. If a dealer member believes they have an issue that requires a second opinion or support we will now have a system to evaluate and assist.
The business environment is changing and MDA dealer members will now have greater support from our association.
Please take time to review these documents. Please click here to view the Fair Trading Act. We suggest you print this document for future reference.
In closing, I would like to thank you again for your continued support.